Privacy & Policy

HomeVein – Privacy Policy

Last Updated: April 10, 2026

1. Introduction

This Privacy Policy explains how HomeVein Inc. (“HomeVein”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our platform, including our website and applications (the “Platform”).

By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name

• Email address

• Phone number

• Account credentials

2.2 Property & Home Data

Due to the nature of the Platform, we collect:

• Property address

• Property details (size, type, features, systems)

• Ownership-related information (if provided)

• Maintenance records

• Renovation and project history

2.3 Documents & Files

You may upload:

• Contracts

• Invoices

• Warranties

• Permits

• Photos and videos

2.4 Project & Activity Data

• Project timelines

• Tasks and updates

• Service history

• Notes and logs

2.5 Third-Party Information

You may provide:

• Contractor details

• Service providers

• Insurance contacts

You confirm that you have the authority or consent to share this information.

2.6 Technical Data

We automatically collect:

• IP address

• Device type

• Browser information

• Usage data and interactions

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Platform

• Store and organize your home and property data

• Enable collaboration and sharing features

• Improve functionality and user experience

• Develop new features and services

• Provide customer support

• Ensure security and prevent fraud

We process your information based on:

• Your consent

• The necessity to provide our services

• Legitimate business interests (e.g., improving the Platform, ensuring security)

4. Data Ownership

You retain ownership of all your data.

HomeVein does not claim ownership of your:

• Documents

• Property data

• Project records

You grant us a limited, non-exclusive license to:

• Store

• Process

• Display

your data solely for the purpose of operating and improving the Platform.

5. Data Sharing

We Do Not Sell Your Data

HomeVein does not sell, rent, or trade your personal information.

We May Share Data Only:

• With your consent (e.g., when you share data with a contractor or another user)

• With service providers (e.g., hosting, infrastructure, payment processors)

• To comply with legal obligations

• To protect rights, safety, and prevent fraud

All third-party providers are required to process data in accordance with applicable privacy laws.

6. Third-Party Services

We use trusted third-party providers for:

• Cloud storage

• Payment processing

• Analytics and performance monitoring

These providers may process your data on our behalf and are contractually obligated to protect it.

7. Data Storage & Retention

Storage

Your data is stored on secure servers, which may be located in Canada or other jurisdictions.

Retention

We retain your data:

• As long as your account is active

• As necessary to provide services

• As required to comply with legal obligations

We may retain certain data for a reasonable period after account closure for legal, security, or operational purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

• Encryption

• Access controls

• Secure infrastructure

However:

• No system is completely secure

• You are responsible for safeguarding your account credentials

In the event of a data breach, we will take appropriate steps in accordance with applicable laws.

9. Data Transfers (Including Property Transfers)

The Platform may allow you to transfer property-related data to another user.

You acknowledge:

• Transfers are initiated by you

• Data may be incomplete, outdated, or inaccurate

• HomeVein does not verify transferred data

Once transferred, control over the data may be shared with or assumed by another user.

10. International and Cross-Border Data Transfers

Your information may be processed and stored outside your province or country of residence.

By using the Platform, you consent to such transfers, subject to appropriate safeguards in accordance with applicable laws.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent (where applicable)

• Request data portability

To exercise your rights, please contact us using the information below.

We may need to verify your identity before processing your request.

12. Account Deletion

You may request to delete your account at any time.

Upon deletion:

• Your data may be permanently deleted or anonymized

• Some data may be retained as required by law or for legitimate business purposes

You are responsible for exporting your data before account deletion.

13. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions

• Improve user experience

• Analyze Platform usage

You can manage or disable cookies through your browser settings; however, some features may not function properly.

14. Children’s Privacy

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

15. Automated Processing and AI Features

Some features may use automated or AI-based processing.

You acknowledge that:

• Outputs may be generated automatically

• Results may be inaccurate or incomplete

• You should independently verify important information

16. Changes to This Policy

We may update this Privacy Policy from time to time.

We will update the “Last Updated” date and, where appropriate, notify users.

Continued use of the Platform constitutes acceptance of the updated policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data:

📧 Email: customer@homevien.com
🌐 Website: www.homevien.com