Privacy & Policy

1. Introduction

HomeVein (“HomeVein”, “we”, “us”, or “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform, including our website and applications (the “Platform”).

By using HomeVein, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name

• Email address

• Phone number

• Account credentials

2.2 Property & Home Data

Because of the nature of HomeVein, we collect:

• Property address

• Property details (size, type, features, systems)

• Ownership-related information (if provided)

• Maintenance records

• Renovation and project history

2.3 Documents & Files

You may upload:

• Contracts

• Invoices

• Warranties

• Permits

• Photos and videos

2.4 Project & Activity Data

• Project timelines

• Tasks and updates

• Service history

• Notes and logs

2.5 Third-Party Information

You may provide:

• Contractor details

• Service providers

• Insurance contacts

You confirm you have the right to share this information.

2.6 Technical Data

We automatically collect:

• IP address

• Device type

• Browser information

• Usage data and interactions

3. How We Use Your Information

We use your data to:

• Provide and operate the Platform

• Store and organize your home data

• Enable collaboration with third parties

• Improve features and user experience

• Develop new services and tools

• Provide customer support

• Ensure security and prevent fraud

4. Data Ownership

You retain ownership of all your data.

HomeVein does not claim ownership of your:

• Documents

• Property data

• Project records

You grant us a limited license to:

• Store

• Process

• Display

your data solely to operate the Platform.

5. Data Sharing

We Do NOT Sell Your Data

HomeVein does not sell, rent, or trade your personal information.

We May Share Data Only:

• With your consent (e.g., when you share with a contractor)

• With service providers (hosting, payments, infrastructure)

• To comply with legal obligations

• To protect rights, safety, or prevent fraud

6. Third-Party Services

We use trusted third-party providers for:

• Cloud storage

• Payment processing

• Analytics

These providers may process your data on our behalf.

7. Data Storage & Retention

Storage

Your data is stored on secure servers.

Retention

We retain your data:

• As long as your account is active

• As needed to provide services

• As required by law

You may request deletion of your data (see Section 11).

8. Data Security

We implement reasonable safeguards including:

• Encryption

• Access controls

• Secure infrastructure

However:

• No system is completely secure

• You use the Platform at your own risk

9. Data Transfers (Including Property Transfers)

HomeVein may allow you to transfer property-related data to another user.

You acknowledge:

• Transfers are initiated by you

• Data may be incomplete or outdated

• HomeVein does not verify transferred data

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data

• Correct inaccurate information

• Request deletion

• Withdraw consent

• Request data portability

11. Account Deletion

You may request to delete your account.

Upon deletion:

• Your data may be permanently removed

• Some data may be retained for legal or operational purposes

12. Cookies & Tracking

We may use cookies and similar technologies to:

• Improve user experience

• Analyze usage

• Maintain sessions

You can manage cookies through your browser settings.

13. Children’s Privacy

HomeVein is not intended for users under 18.

We do not knowingly collect data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Platform means you accept the updated policy.